Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Friday, February 27, 2004
  Managing Resources
There came a time when my employer started hiring more and more people through the temp agency. One of the reasons for this is because there are times when call volume goes up and down this business has a real need to raise and lower staffing levels. It makes good business sense I guess. I mean, you dont have to pay benefits, and you can truly try before you buy, and if you personally don't like someone, you have no problem firing them whenever you like.

But I feel that the use of temporary employees is part of a shift in American management to value the individual workers less. The idea of people as human "resources" as opposed to part of a larger team, or even a loose knit family is more and more foreign. People will quickly say, "but business is all about the bottom line, making money". I used to believe that. I used to believe that capitalism will end up giving everybody a higher standard of living as a result of a successful market economy. I don't anymore.

The bottom line mentality only thinks about profit, and companies will only pay employees the bare minimum they can get away with. If the job market is tight and the employees arent able to find employment elsewhere, the employers have no reason to pay their employees more. A market driven economy only benefits workers like me if our employers have a desire to benefit their employees. If they dont see as purely a human resource.

Look, I'm not a communist. But I don't see this country really looking out for the workers. Housing is too expensive, health care is a joke, and if you are on the low end, you are just stuck. I wish I knew what the answer was.

 
Comments: Post a Comment





Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
________________

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
________________

Email:anonymous.cog at gmail.com
________________

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal
________________

The Cog is listening to:
"Wake Up"
By Rage Against The Machine
________________

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre

________________

"To see what is in front of one's nose needs a constant struggle." -George Orwell

________________

ARCHIVES
February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 / October 2020 / August 2021 /


Powered by Blogger