Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Tuesday, March 02, 2004
  Control this....
I read One Flew Over the Cuckoos Nest recently, very good book. It reminded me of something I heard a class on sociology. Much of society is focused on control. The hierarchy of classes and authority is very prevalent in every part of society. There are Nurse Rachets everywhere. People who want to control every aspect of your life, and want you to only think orthodox thoughts. Take your pills, clean your area, keep your bed made and you will get along fine.

My job is like that, don't read the paper at your desk, stop talking to your fellow workers, don't leave your desk if there are already people away from the phones, dont take too long on each call. I really tire of being controlled. I just want to be left alone to do a good job. Here's an idea for all of you managers that may be reading: How about you pay good wages, give performance evaluations often, and fire people who don't care? You see, if you hire good people and don't micromanage and memo them to death, you would have less turnover.Then your employees would know where you stood, and know that if they work hard, they could get more money or even promoted. I know it's a tough concept to concieve of, but it would make your worker's lives alot less stressful.

I always wanted to be like Mcmurphy in the book, but I'm way too pragmatic for that. I just don't see open rebellion against a your employer as really worth it. Sure, if you're being told to break the law or go against your own morality you should rebel. But most of us are trapped, if you get fired from too many jobs, you wont be able to get a good one. I've always been more of a subversive than a freedom fighter, an even more accurate description is passive-agressive compared to a plain old agressive person. That has a lot to do with how I was raised.
 
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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
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Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
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