Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Friday, March 26, 2004
  How many trees must die for this?


83 memos...


That's how many memos I had in my files from 2003. Some incredibly boring reading. Not only that, very condescending. Imagine Barney the Dinosaur lecturing you about flossing, forcing you to sing a song about flossing, and then chasing you with a stun gun. That describes how both the annoyance and fury these pieces of paper bring to my life.

There are two distinct kind of memos: Regular memos, that everyone gets a copy of, and then what I like to call ,"Sign and Blame" memos. The latter are a short memo that comes around and you have to initial that you have read it, but you don't get a copy. I figure that is so that it can be thrown back in your face at a later time.

What really sucks is that if the instructions on our computer system contradict the memos, or vice versa, you are stuck. If something goes wrong, you are liable either way.

One of my favorite memos that I received, was concerning reading memos given to you:

"If we give you a memo, that means it is important and is to be filed in your gold book of training materials for your subsequent perusal as needed. Do not misplace, or throw away these memos."

They need to realize that they have already lost the battle when they have to issue a memo like that.



 
Comments: Post a Comment





Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
________________

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
________________

Email:anonymous.cog at gmail.com
________________

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal
________________

The Cog is listening to:
"Wake Up"
By Rage Against The Machine
________________

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre

________________

"To see what is in front of one's nose needs a constant struggle." -George Orwell

________________

ARCHIVES
February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 / October 2020 / August 2021 /


Powered by Blogger