Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Monday, March 29, 2004
  It's not my problem....

I remember a clerical job I had in a factory a few years before working in the call center. I started having a lot of stress. I had become fairly knowledgeable in the operations of the plant, and knew what my boss would say or do in most situations, and he trusted my judgement when he was not in the office. I guess I had sort of become an administrative assistant instead of just a data entry clerk. So when people started having problems with production issues and shipping, I would jump right in there and tell them what to do. I started acting like I had authority that I did not. What really shocked me is that people started doing what I said.

But that didn't always work out, and then I would have to try to clean up my messes. I started dreaming about the factory, and problems at work. (this is when I decided I did not want to be a supervisor ever again. )

Then one day I made the decision not to get involved in anything outside of my job description. I was hired to be a clerk, not a crew leader. Things changed almost instantly. I started only being concerned about the accuracy of my clerical work, and if I was pleasant to my coworkers and customers and vendors.

Some of my coworkers in the call center get really stressed out sometimes. They see the queue getting backed up, and sales are not being completed like they should and they start talking about how they are carrying the whole shift, and how everything is so unfair. I know they are right, but I also know I can't do anything about it. I'm not going to carry the weight of the whole call center on my shoulders, that's nuts. I'm just going to handle it one call at a time, and do the best I can. I wish some of my coworkers could see it that way...

Comments: Post a Comment

Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.

Email:anonymous.cog at

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal

The Cog is listening to:
"Wake Up"
By Rage Against The Machine

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre


"To see what is in front of one's nose needs a constant struggle." -George Orwell


February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 /

Powered by Blogger