Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Saturday, March 27, 2004
  "M" is for "Mock"....
One of my friends at the call center has this way of dealing with stupid customers. When customers call in and start acting really stupid, or being rude, he presses the mute button on his headset and proceeds to mock the customer to no end. Not just, "you're stupid", no, he goes on and on, ad infinitum. You know how some people create with paint and canvas, or clay and a potter's wheel. Well, this guy is an artisan of mocking. Everything from your lack of distinct genitalia, to your sexual inadequacies, to the fact that your family tree never branches out and ends with a detailed description of your mother's shortcomings.

When people call in, many of them labor under the misapprehension that we are glad to hear from them and are looking forward to helping them no matter how they may act to us. Most of the time we feel exactly the opposite. We're not happy to be here, the boss is yelling at us and our desk is awash in stupid memos. So we are marking time until we can punch that clock and leave Purgatory.

Now of course if a customer calls in and approaches us the right way, many of us will go out of our way to help them, and we don't all hate people. I do like that I get an opportunity to really help people from time to time. But the idea that call center employees are some large group of concierge-like people who are just waiting for the phone to ring so they can kiss your boots, well, you're just very mistaken.....

Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.

Email:anonymous.cog at

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal

The Cog is listening to:
"Wake Up"
By Rage Against The Machine

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Call Centre


"To see what is in front of one's nose needs a constant struggle." -George Orwell


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