The other day we had a customer call in being very rude. He had a problem with his account that ended up being on his end. He threatened the supervisor on duty, and just made everybody miserable. We finally got his account fixed. When he called back, the person that picked up the phone put him on hold an extra five minutes, went and smoked a cigarette, then finally told him that everything was taken care of. This guy must get great service everywhere he goes....