Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Sunday, March 14, 2004
  The Seat of Power
One of the reasons that corporate structure here is so messed up is because we are one of many companies that are owned by a corporation in another state. The first day I started here I learned the names of the president, vice president and some other corporate information.

I've never met any of these guys, not once. I think the vice president may have breezed through the call center once without any fanfare. There has been a company wide wage freeze throughout all of the different divisions of the company for a long time, even though we see (what appears to us anyway) alot of investments in equipment and other things going on around us.

We also know that the corporate people keep track of our call numbers and relative sales and other numbers, even though we dont receive performance reviews. What worries me is that even though I get along with my direct supervisor, and I think they are satisfied with my work, I could lose my job if they want to trim the workforce again.

I have worked for other companies where I knew who owned the company. I brought them their mail, they handed me my Christmas Bonus, called me by name and wished me a Merry Christmas. I could go to their office and discuss things with them directly.

I guess what bothers me the most is the fact that people who have never met me or my coworkers can make decisions that affect us negatively will never have to look us in the eye. They can go blissfully on with their life and brag to their friends that the company went through a bad patch, but they were able to make the right decisions to keep it all profitable.

Look, I know that in order to keep a business running you have to make tough decisions sometime, but you should not have the right to lay off, fire, or otherwise hurt people but never have to face them. When you never see how your financial decisions affect others, you can say like Ebenezer Scrooge, "Are there no poorhouses, are there no prisons?"
 
Comments: Post a Comment





Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
________________

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
________________

Email:anonymous.cog at gmail.com
________________

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal
________________

The Cog is listening to:
"Wake Up"
By Rage Against The Machine
________________

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre

________________

"To see what is in front of one's nose needs a constant struggle." -George Orwell

________________

ARCHIVES
February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 / October 2020 / August 2021 /


Powered by Blogger