Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Friday, April 30, 2004
  The Arrogantly Ignorant-Part I...

I have a new customer to dislike. She is one of our corporate customers, and took over from another person that we all got on with very well. I don't really mind mean customers so much, or even picky customers so much, as long as they know what they are doing.

Not this customer. Nope, she labors under the apprehension that she knows more about this business, more about everything in general, than the rest of us and goes out of her way to explain to us why our policies are uninformed, stupid and unreasonable. I haven't figured out what she wants from us yet either, just giving her respect, and not talking back to her stupid suggestions and condescending attitude isnt enough for her. I'm really afraid I'm going to lose it and say something I shouldnt.

Today she asked me to do something against our guidelines. She explained why the guidelines were so stupid and how our way of doing things always costs her more money in the end. I explained that I will gladly do anything she wants, anyway she wants it done, as long as she is aware that she will still be liable for any mistakes that occur. She changed her tune, and told me to do it my way. I guess she is more arrogant than foolhardy.

I know it's not just a personal thing, because everybody else developed a hatred for her right off the bat. Even the people at her corporation on the west coast can't stand her either, they complain about what an idiot she is to us.

There are some days I just shake my head and ponder how stupid arrogant people get positions of authority and responsibility when they are not even good at being human......

Part II

 
Comments: Post a Comment





Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
________________

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
________________

Email:anonymous.cog at gmail.com
________________

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal
________________

The Cog is listening to:
"Wake Up"
By Rage Against The Machine
________________

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre

________________

"To see what is in front of one's nose needs a constant struggle." -George Orwell

________________

ARCHIVES
February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 /


Powered by Blogger