Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Friday, April 16, 2004
  Asleep at the Wheel......

A couple of days ago I woke up in the middle of the day at my desk, I realized I had just handled two different transactions in my sleep. I could not remember a thing about the two calls. Sometimes my job is just that boring.....

There are times when the passage of time is what makes this seem so much like purgatory. Time drags on, we have work to do all the time. If we aren't checking on customer satisfaction of previous transactions, we are doing other busy work. If the supervisor on duty does not hear you making calls, or sees that you are just staring at the screen for more than 5-10 minutes he may yell at you. If you are in a slow spot and you start having a pleasant conversation with your coworker, he may yell. If he notices that your phone is set to not accept incoming calls for a long time, he may yell at you. If you want something as incredibly foreign as a lunch break, you have to set it up ahead of time and make a change to your schedule and get it approved. You eat at your desk, but you can't turn off your phone to enjoy your food. You get a mouthful and the phone rings. One of the ladies here has warmed up her food 3 times in a row because she keeps letting it get cold to answer the phone, then one time she finally threw it out. You can't read at your desk, newspapers are forbidden. You can get up to go to the bathroom whenever you want, but if there are calls in the queue, or too many people off the call floor, you need to ask.

Sure, all the people here have developed tricks to get around this stuff. When we have conversations we just keep it low and don't turn to face each other. If we leave the floor, we make sure the supervisor isn't looking when we go past him. Alot of people read newspapers on line or play flash games, but that has become risky with the new monitoring software in place. There are ways to deal with phone monitoring systems, but I can't reveal those without telling you too much about my job.

I know someday I will leave this place. I've got things in the works, and am not just sitting around feeling sorry for myself. I'm not going to wake up five years later and realize I have given another portion of my energy and limited time to a corporation that does'nt care. Just got to bide my time......blogging helps.


 
Comments: Post a Comment





Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
________________

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
________________

Email:anonymous.cog at gmail.com
________________

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal
________________

The Cog is listening to:
"Wake Up"
By Rage Against The Machine
________________

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre

________________

"To see what is in front of one's nose needs a constant struggle." -George Orwell

________________

ARCHIVES
February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 /


Powered by Blogger