Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Thursday, April 29, 2004
  Constructive Criticism...

Wow, was it ever a bad day today. I felt like I was swimming in concrete about to harden. The slowdown in inbound sales has seemed to have come to an end. That being said, I was actually scolded today.

My boss barked at me that I need to focus on sales and performance and numbers and not spend so much time talking with the customers about non-work related issues. What could I say? He had a good point about chatting with the customers about non-work related issues. It was actually refreshing to hear some sort of honest criticism directed at me personally. Not a veiled memo, or a gruff shout at the sales floor in general, but real, live criticism. I almost felt nurtured (almost....just missed it!...Nuture...denied!)

Sarcasm aside, I have had this complaint about my work leveled in the past, from grade school, to fast food, to factories, to other clerical jobs, I am the proverbial "Chatty Cathy"-(only in the most possible virile and manly sort of way).

I used to beat myself up when I heard this in the past, now, not so much. I mean, I'm not a spring chicken anymore, and if I havent figured it out by now, I either dont have the personal fortitude to change my personality flaws, or I dont really think I care. It's probabaly a combination of the two, or maybe it's my short attention span.


Don't get me wrong, I'm going to make more of an effort to cut down on the chit chat and do a better job like he said. I'm bitterly cynical, but I still need the money. Besides that, I actually like my boss, and dont want to leave this Purgatory not having done the best I am capable of.

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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.

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"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal

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