Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Thursday, April 15, 2004
  How to expedite personal services when contacting call centers.

One of my friends at work got a call from a very . . .interesting. . . customer. After the lady caller only gave them only half of the information they needed to help her, The caller informed my friend that her request for technical service "needs to be expedited". The sad thing is this is not an uncommon occurrence, and it gets under my skin like nothing else does.

People like this just astound me. What side of the moon have they been living on where if you snap your fingers and tell someone to "expedite" your service does it actually happen? But especially at call centers, we're already feeling pretty pissed off at the world being chained to this desk with the headphone cord, then we have some self-important twit explain that although we may give mediocre service to everyone else, we need to step it up a couple of notches because the freakin' queen of the world is calling in.

This lady's attitude is really very telling considering the class system in America. We are supposed to be a casteless society, you know, "We hold these truths to be self evident that all men are created equal." But through money, education, race and gender, class stratification always seems to pop up no matter how an attempt at an egalitarian society is made. I know I have never moved in the circle of the rich and powerful, and if this is the sort of people they become I'm not interested.

If in my little dream of a just and equitable world, through some incredibly random twist of fate, this prima dona will go to Google tomorrow and type something like this into the search field:call center expedite service . I sincerely hope Google finds my humble little outpost of sarcasm and truth, so she can read the following words that are especially meant for all of the high-minded-better-than-everyone-else-condescending-snobs who seem to find their way to my call center:



Your request for expedited service will be valued in the same way as a large hot pile of steaming excrement if you continue to speak to us as sub-humans. Now please enjoy my hold music for a couple of hours. Thank you for calling.....Bite me...



 
Comments: Post a Comment





Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
________________

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
________________

Email:anonymous.cog at gmail.com
________________

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal
________________

The Cog is listening to:
"Wake Up"
By Rage Against The Machine
________________

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre

________________

"To see what is in front of one's nose needs a constant struggle." -George Orwell

________________

ARCHIVES
February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 /


Powered by Blogger