Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Saturday, April 17, 2004
  I've Lost That Loving Feeling.....

I recently had a long day with fewer call center workers and higher call volume. On my very last call of the day, I finally lost it with a customer from New Jersey. I had been working with the customer for approximately 4 hours. I had finally arranged his financial services the way that he had requested. He complained that it should have been done quicker. I said, “Sorry, it can’t be helped, nothing else can be done, bye” and hung up abruptly, without giving him an opportunity to say anything else. I put my coat on turned my computer off and walked out.

What’s amazing is that I never thought I could get to this point. I actually could not care any less about this person. I accomplished what he wanted and he still is not happy. Sometimes getting to the point where I am so tired I don’t care feels kind of good.

Comments: Post a Comment

Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.

Email:anonymous.cog at

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal

The Cog is listening to:
"Wake Up"
By Rage Against The Machine

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre


"To see what is in front of one's nose needs a constant struggle." -George Orwell


February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 /

Powered by Blogger