Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Monday, April 19, 2004
  "Let me talk to someone who has been there longer!"

"You don't know what you are talking about ! Let me talk to someone who has been there longer!"

These were not the words of a rude customer, but one of my less than courteous coworkers. One of our corporate customers had called with a billing problem, and wanted to contest the charges of something we had done previously.

This wasn't just a regular customer, this was a customer who gives us a lot of business. This is also the customer who had recently complained that we weren't providing responsive service. Maybe this was not the kind of responsiveness they were looking for.

The really stupid thing was after my supervisor talked to the customer, he figured out that it was all a communication problem, he took care of the problem very quickly.

My coworker still wanted to argue that they had been wronged, and they should not have had to be talked to in such a way. Some people really have no business working in customer service.....

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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.

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Call Centre


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