Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Sunday, April 25, 2004
  Redundant Employment..

I hate selling things. We are asked to try to get people to purchase different financial services, or upgrade their accounts. We are told not to give out information or advice for free. I'll do customer service, and I will help people, but I'm not a salesman, especially not without commission. Don't people buy things they dont need without my help? I often wonder what the world would be like without salespeople, lawyers, bureacrats, middle level management, and CEO's. Would productive work occur without these people? Would humanity be more human?

I know I have probabally offended someone, and that not all of these groups are bad people, some of them are quite useful and make the world a better place. I'm just wondering how many jobs and positions in this world are really necessary, and how many are just there to get in the way of the rest of us getting along without regulations, memos, lawsuits and labor initiatives that just don't apply to any of our real lives.

There are people in my company that make decisions about all sorts of details about the call center, who either have no experience working the phones, or have been so far removed for some time that they have no idea what it's all about.

I recently read that a CEO of a multinational company in the US makes 3200 times what one of his employees in a factory overseas does. All that for being an "Idea Man" and providing "Quality Leadership". The value of one old-golf playing cracker with the right connections should not be that high.

Hey, get this straight, companies either prosper or fail at the result of so many different economic and social forces that one person can not take credit for it , just like the President cant really take credit for creating jobs or changing the economy.

Man, I feel better...Love to get a good rant on......




 
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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
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Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
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