Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Friday, April 02, 2004
  There was a tone....

Something I've learned working here is how much that the way you say things affects people. A couple of days ago someone called in and spoke to one of my coworkers and they got in a fight over the phone. I heard my coworkers side, and even though she does not try to do this, she has a tone that can make people mad. The customer argued that she kept cutting him off and would'nt let him talk, she countered that she had to look up his info and before she could help him find what he needed.

I had a customer that used to call in frequently and he had a really bad tone. I have never encountered such a condescending tone with any of my customers. I'm not sure if he meant it or not, but after I would get off the phone I wanted to hunt him down and smack him around at the very least. MOst of this time this guy would not say anything rude, it just seemed that even when he said "Thank you", it sounded like he meant something mean.

One of the other coworkers I work with normally doesnt have a tone, but when she cant hear people she talks louder and she sounds very irritable, many times she ends up having to turn the calls over to a supervisor because she and the supervisor just cant communicate without yelling.

I never realized how much communication occurs through the tone and timbre of your voice.


 
Comments: Post a Comment





Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
________________

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
________________

Email:anonymous.cog at gmail.com
________________

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal
________________

The Cog is listening to:
"Wake Up"
By Rage Against The Machine
________________

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre

________________

"To see what is in front of one's nose needs a constant struggle." -George Orwell

________________

ARCHIVES
February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 /


Powered by Blogger