Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Wednesday, May 05, 2004
  Management practices continued..


Here's an article that illustrates how the treatment of employees and the distance of decision making by upper management ultimately leads to bad customer service:

Good Customer Service Is No Longer Enough

  1:24 AM
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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
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Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
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Email:anonymous.cog at gmail.com
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"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal
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"Wake Up"
By Rage Against The Machine
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