Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Thursday, May 06, 2004
  You've got to be kidding!..

I called a call center recently to get personal business done. I had a very nice chat with the lady on the phone. Once I told her I worked at a call center we were instant comrades. She told me something I found incredibly shocking....

She loves her job!

I questioned her at length about this. When I mentioned that I did not like the call center I work at and what it is like, she said "I worked at one of those call centers also, I left and told the management exactly how I felt about it." She said they do not micromanage her, or yell, but that she is payed well, and has received a promotion and regular pay increases.

So there is hope. It's not just the whole industry, it really is my center in particular. Yes, Virginia there is a Santa Claus. Yes, President Reagan, Trickle down economics always benefit the poor..

That hope carried me through today. Which was good, because today I was what is known in the industry as a "Shit Magnet". What that means is that shit was drawn to me in some unknown way. Every call had stupid people on the other end that either would not listen to me, or did and argued with me on every point. I am glad to be home.....

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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.

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"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal

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Call Centre


"To see what is in front of one's nose needs a constant struggle." -George Orwell


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