Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Tuesday, July 06, 2004
  Holiday Weekends

We all take turn working weekends. But holiday weekends are the worst. There is very little we can do on a weekend. Much of this is because much of the work that we do is either based on the market, or has to do with the banking world. The other problem is that the outside contractors that we use to help us from time to time are not open, or have limited resources on the weekend.

Therefore, it seems like the day before a holiday, and the day after we are very,very busy. Not only that, we spend a good portion of the day explaining to the customer why we can't help them, and how nothing can be done. I like to think I'm a fairly compassionate, soft-hearted, puppy-dog kind of guy, but I get a real sadistic kick out of bursting these people's bubbles.

Why you may ask? Because I come across people everyday that believe that their money or status means that rules don't apply to them and the world never closes whenever they want service.This is the closest I get to being able to tell some of these people that the world is not fair, and they aren't special.

If you thought it sounded like I was almost giggling when I told you I was extremely sorry, but nothing could be done, you were probabally right......

 
Comments: Post a Comment





Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
________________

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
________________

Email:anonymous.cog at gmail.com
________________

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal
________________

The Cog is listening to:
"Wake Up"
By Rage Against The Machine
________________

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre

________________

"To see what is in front of one's nose needs a constant struggle." -George Orwell

________________

ARCHIVES
February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 / October 2020 / August 2021 /


Powered by Blogger