Excuse me, but is there a stick in my eye? Part 2
"For in his own eyes he flatters himself too much to detect or hate his sin." -Psalms 36:2
"Do you see a man wise in his own eyes? There is more hope for a fool than for him."-Proverbs 26:12
In the last post I questioned why it is that humanity is unable to clearly see their own shortcomings and failures, but are able to see the failings of others with the accuracy of a sniper's scope. I know you're asking "what does this have to do with call centers?".
Here's the connection. I want to make sense of the chaos I see in my world. How does my management act the way the do without thinking about how it affects their employees at large? How do my coworkers justify how they treat customers sometimes? I'm not saying I'm perfect, I feel bad when I slack or act nasty. But since I can't open their heads up and look inside, their actions and attitudes speak to the fact that Groupthink
dominates. There are times when I feel like Charlton Heston in "Omega Man"
, like I'm one of the last humans left and the rest of the world are zombies.
I know that's not the way it is, but self-justification and loss of conscience is so insidious, that I keep wondering how I can keep from becoming like everyone else around me. In some ways, it's already starting to infect me. I know I have become harder than I used to be, but I just do all I can to keep caring, keep writing, and keep thinking. I certainly don't know all the answers for stopping the loss of conscience and individuality-but I know a few principles-That will be in part 4.
But part 3 asks "Is it possible or good to know all the truth"-still writing it-probably post it tomorrow...
Thanks for reading.