Kevin at the Homeless Guy is starting to write on his site again. Good to see him back.
There is a great series on Call Centre Confidential about how to complain when calling a call center.
Check out Call Center Digest for a round up of general news and happenings in the call center world. Its on the blogroll also. It's always good to know what sort of things management is reading.
Gmail accounts have multiplied again-I have 5 even though I have given out 4-I'm baffled, but happy to share them. Drop me an email if you want one, no strings attatched.
Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
By Rage Against The Machine