Things have not been improving at the call center lately. We have continued to lose some of our corporate customers, besides the individual investors. I know due to the reduction in staff that money must be a problem. Last week when it was not busy, they sent some temps home for the day and severely restricted overtime.

Of course this worries all of us. But what I find myself wondering about when our management will be held responsible for this loss of business. I always wonder what the people at corporate are thinking about the continual loss of business. There must be some bean counter somewhere who is reporting to the president of MegaAnonymousCorp that owns us how the call center is losing money.

But things have been getting progressively worse little by little for the last 3-4 years. It makes me wonder how long it takes someone to consider a change in management. I know they can only blame the workers for so long until they start thinking of changing management.

When people here have complained to management about the lack of pay raises and how things are going so bad, all they can say is that they aren't getting any bonuses or pay raises either. I think they are as depressed and cynical as the rest of us.

Change of management is not only a good idea, I believe that is the only thing that may save this place...

AC