Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Monday, January 17, 2005
  No Free Samples!


In an information based job, giving out information for free is akin to giving out free samples. It can be a good thing, but if you do it too often, you are being taken advantage of. As a newbie, we are told to not give out any free information, and to give those calls to supervisors. As an "experienced" rep., we see it all the time and even have supervisors tell us to do it to help out a big customer, or even sometimes to avoid a transaction that may not be worth the hassle or liability if something goes wrong.

Ring...
"Anonymous Investments, This is AC. How can I help you?"
"This is Paul Smith from Something for Nothing Corp. We have an account with your firm, but I don't need any trades today, I was just wondering if you could help me with some information."
"Sure, what do you need?"
"With recent changes in the market after the election, is there a percieved upsurge in the international funds, as opposed to the domestic?"
"Well, this is my opinion only, but I think we are going to see some type of upsurge, at least in the short-term. Some of the Fidelity funds are doing very well right now. Be sure to remember us next time you need some trading done."
"Thanks AC, I will"

5 minutes passes...

One of the grizzled veterans yells out over cubicle-land "Larry, there's some guy from Something For Nothing asking for advice, but he's not interested in a trade!"
"You know we don't do that!" Larry barks.
"Yeah, I know, but someone else on the floor just did it, and he wants more!"
"Who's giving out freebies?! You guys know the rules! No free information! Let me talk to him!"

The hair went up on the back of my neck. Was the guy going to remember my name? Was Larry going to write me up? What was going to happen? In situations like this, I don't know whether to 'fess up or just keep my mouth shut. I stood up and started walking in the direction of Larry's desk, but at the last moment walked on by towards the water cooler.

Larry was getting angrier and angrier. The customer had him speak to his vice-president about this. While I couldn't hear the other side, there was some kind of threat, and Larry finally gave in and gave him more information.

I knew it. He yells and screams about it, but he ended up doing the same thing...

Thanks for reading,

AC

 
Comments:
Hey Cog...my lips are sealed! lol
 
Post a Comment





Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
________________

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
________________

Email:anonymous.cog at gmail.com
________________

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal
________________

The Cog is listening to:
"Wake Up"
By Rage Against The Machine
________________

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre

________________

"To see what is in front of one's nose needs a constant struggle." -George Orwell

________________

ARCHIVES
February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 /


Powered by Blogger