Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Monday, May 09, 2005
  Anonymous Worrying...

A couple of weekends ago I listened to an interview on Fresh Air on NPR. They interviewed an ATF agent who had infiltrated a motorcycle gang in order to gain information on them to later prosecute them.

He said that things became very confusing after while, and he could not tell the difference between these two sides of his personality. He said that for weeks on end, he was essentially a gang member. They were his buddies and friends, he drank with them and ate with them. They hugged him and told them they loved him when his Mom died.

Working at the call center I can really relate. No, my life is never in danger, but sometimes I feel like an informant. I've disguised my job enough, and the people and their names, that its very unlikely that anyone will ever find out. But, still, I feel kind of guilty telling stories about my coworkers when I have grown fairly fond of them. They all make me very angry and annoyed sometimes, but they also help me and are my friends. I watch their backs and they watch mine. I guess thats all fairly normal.

Now as far as management is concerned, I have no such guilt. There's never been any love lost there. Besides that, my coworkers may be selfish and petty from time to time, but they do give a damn about their fellow employees. I haven't seen that same human caring communicated from the people that sign our checks and yell when the phones back up though...

Thanks for reading,


Sometimes I don't understand why you keep working for these guys? What keeps you coming back day after day to a hell like that? No money in the world is worth that kid of abuse/shit.

First of, I hope I never make one of my employees feel like that about me.

Second, if they still feel like that about me, I'd rather have them hand me their resingation than suffer in silence.

Thirdly, come and work for me!
Hi AC,
I listened to that same radio program here in NZ this week.
I wonder if any of your co-workers blog about their job?
You'd be surprised. I bet the people around you feel the same way... even if they're not bloggers, they're probably telling all of their friends and family how they feel.

I found out that managers and supervisors bitch about their jobs just as much as agents do. It's just a matter of what we're bitching about -- and chances are, if your company sucks for you, it probably sucks for them, too.

A bad call center is like a prison. The guards hate it just like the inmates do.
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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.

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"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal

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