Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Monday, August 08, 2005
  "Friday Night Voicemail"


"Anonymous Investments Voice Mail System...Please enter your mailbox number."

"6783"

"Please enter your security code."

"####"

"Welcome back AC, you have 1 new message. Press 1 to listen to your messages."

"1"

"Friday, August 5th, 5:30 pm...Larry Reynolds...Floor Supervisor"

"This is to inform you that as of Friday, August 5th, Richard Brown will no longer be the General Manager of Anonymous Investments. Steve Halloway will begin as the new GM on Monday, August 8th. Thank you."

"End of messages...Goodbye."

And just like that, he was gone. The man that had been my archetype of evil, the symbol of all that is awful about this place and the person that all of us wanted to blame for everything was gone. I don't know who the new GM is, I have not heard of him before. Most of us suspect our old GM did not leave on good terms. That sure would explain a curt voicemail on a Friday night, instead of a going away party if he left on good terms. Everything else we get from management has that tagline, "Please ask if you have any questions", but it was very obvious that we were not to ask any questions about this matter. It was all we talked about all day long. We all seemed to revel, hope and dream, that he had been fired, even asked to leave, or "come to an agreement about his continued employment". I know its wrong to celebrate when bad things happen to bad people, but its so satisfying to see some real karmic justice for once.

What's really scary is how Miss Manager predicted this very thing in a comment a few weeks ago:July 15th post entitled,"My Numbers". Click and read the comments.

More dirt as it becomes available...

Thanks for reading,

AC

 
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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
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