Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Wednesday, August 10, 2005
  The Ugly Truth About My GM


It took me a while, but I finally found out why my GM left the call center. It wasn't easy. I had to make up reasons to go talk to people in other departments, call in some favors with my friends in HR, sweet talk a couple of the ladies in accounting, and then I finally found out the deep dark reason he left.

He wasn't happy here...

We were all very disappointed. We were hoping that they fired him for incompetence, or lack of profitability or our incredible turnover. We thought there would be some deep dark secret. Instead, he just had enough, found another job and gave notice.

What I would like to think is that he was tired of being the bad guy, and he was tired of how his hands were tied by the corporate headquarters on the East Coast. Maybe he was more human than I gave him credit for, and more sick of how things were going than I was. I'd like to think that.

But I won't...

Even though he may have had a hard job, he still was cold, and treated us like we weren't there. A good manager can make a bad situation tolerable, he was not one of those.

Thanks for reading,

AC

 
Comments:
It's disappointing when you expect some great back story and there is none. Ah well. At least you are rid of him. I guess you can take joy in that. Hey, if no party was thrown FOR him, maybe you could have a little celebration BECAUSE he's gone. :D
 
I would have to say I would be disappointed in the reason he left too. But legends are exagerated stories! So make one up for the floor. IE he left the job to clear landmines in Iraq.

Rage On,
Sinned Often
 
Something still feels fishy about the situation. When someone quits it's customary to give two weeks notice, right? So Richard either (1) gave notice and was asked to leave right away, (2)quit on the spot and walked out, (3)gave notice in advance and everyone involved managed to keep it a secret, or (4) he was put in a position where he could quit or be fired and he chose to quit. That late-day voicemail announcement says a LOT about the circumstances.
 
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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
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Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
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