It took me a while, but I finally found out why my GM left the call center. It wasn't easy. I had to make up reasons to go talk to people in other departments, call in some favors with my friends in HR, sweet talk a couple of the ladies in accounting, and then I finally found out the deep dark reason he left.

He wasn't happy here...

We were all very disappointed. We were hoping that they fired him for incompetence, or lack of profitability or our incredible turnover. We thought there would be some deep dark secret. Instead, he just had enough, found another job and gave notice.

What I would like to think is that he was tired of being the bad guy, and he was tired of how his hands were tied by the corporate headquarters on the East Coast. Maybe he was more human than I gave him credit for, and more sick of how things were going than I was. I'd like to think that.

But I won't...

Even though he may have had a hard job, he still was cold, and treated us like we weren't there. A good manager can make a bad situation tolerable, he was not one of those.

Thanks for reading,

AC