Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Wednesday, September 07, 2005
  "You've got to be kidding, right?"


"So I live in Jefferson county, but my postal address is in Pisgah county, Ok?"
"Wow, that's different. How do you spell Pisgah?"
"What, are you one of those people from India or somethin?"
"No...You've got to be kidding, right? What gave you that idea? I'm even a freakin' native of the state you live in, I've just never seen it spelled."
"Well, I just thought 'cause since you didn't know how to spell it...."
"Dude, you're killing me here... I'm from the Midwest, just like you!"

There's no middle ground with my customers. Either they think I am a God of information, and can tell them where to rent a Dodge Viper(none available-but there is a nice Cadillac DeVille) , buy a good Szechuan Cashew Chicken and pick up an Angelina Jolie video in Parsippany, NJ, or they assume anyone who can't spell a county or street name must be from India.

I find the India cracks a little racist too. Do they think people from India are ignorant? Many Indians are better educated than the slack jawed yokels calling my center that have trouble figuring out how to dial an 800 number without a diagram. I've called Indian call centers before and have been well treated, thank you very much!

Here's an idea so incredibly crazy it might just work: when you call someone for customer service, don't piss them off by making comments that make them look stupid or make you look racist. Who knows? You might, just might get better service.

Thanks for reading,

AC

 
Comments:
OH MY GOSH!!!!!!!!!!!!

I have my own blog... www.live-creative.blogspot.com (or view via my profile) and i just happened to have some time on my hands and did the wondrous "next blog" surfing... and well... came across your site... i haven't read anything yet... but i just wanted to say that the name of your site rocks. i laughed my head off. i am one week away from FREEDOM FROM CALL CENTRE LIFE ***FOREVER*** AND THE THOUGHT IS MORE DELICIOUS THAN ANYTHING... though it's hard to comprehend freedom from this job...i've written many the poem or post about comparing call centres to hell... yes... anyway, i'm in canada, hence, the 'centre' spelling instead of 'center'

wow, and thanks for the links to all the other call centre bloggers. wow, i had no idea there were blogs just dedicated to call centres. lol. heavenly haha

alison
 
I can see where you're coming from on the cracks about Indians. I'd find that offensive too.

Alison: Don't worry about the spelling--most of us Americans know that we have a funny way of spelling things. ;)
 
that's crazy thinking.
 
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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
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Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
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