Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Sunday, December 18, 2005
  IVR Cheat Sheet


Consider this link an early Christmas present from yours truly. Click the link above to see a cheat sheet that helps you get to a human as soon as possible when calling many of the major call centers. Kudos to Paul Smith.

Thanks for reading,

AC

Anonymous Cog

  1:23 AM
Comments:
Several years ago I worked for a huge American phone company. One day I received a memo about transferring customer to specific line, where they could reach a "human IVR".

My suspicions were confirmed. Management believed that staff were nothing more than machines.
# posted by Anonymous Anonymous : 12:52 AM
 
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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
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Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
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