Click the link above to read an interesting article from the British newspaper The Guardian about the sort of abuse that Indian call center workers are experiencing.
I have never spoke much about how I feel about outsourcing. I have mixed feelings about it, and I know there is no one right answer. I have had a couple of difficult experiences with overseas call centers, but I certainly can see it from their point of view. People complain that the outsourcing takes jobs away from Americans, I would be quick to tell them this is not the sort of job that you should cry about losing.
The horrible thing is that no matter who is right or wrong, there is a person, a real live person on the other end of the phone. They did not take this job because they answered an ad in the paper that said,
"Operators needed: Take jobs from arrogant Americans and prevent them from figuring out how to install printer drivers on their new computers. Dental benefits included!"No, there is a person who is doing everything they can to pay the rent, keep groceries in their pantry and just make it through the day like the rest of us. If you don't like outsourcing, fine, make sure to not do business with companies that use overseas call centers, but for the sake of all that is human and decent in our shared hearts that beat the same way with the same blood coursing through our veins, don't abuse someone who is just trying to make a living, it's not their fault!
Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
By Rage Against The Machine