I wish I could write about bad things that are going on at the call center, but there really isn't anything happening. Sure, there are good and bad days, but since Christmas, there has been less and less bad things happening.

Larry came back the day after Christmas yelling and screaming when the phones backed up, but after a couple of days he quieted down, way down. I mean, almost not a peep out of him. I tried to get George to moon him, but he wouldn't have it. Some people just aren't team players...

You just ever have this feeling like something big is about to happen, but you don't know what? I've got that now. With the new general manager, and the abrupt change in Larry's behavior from caustic to kindness has really got me scratching my head and looking over my shoulder.

I guess this is the two-fold curse of call center purgatory, moments of extreme panic interspersed with hours of complete panic.

Thanks for reading,

AC