Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Thursday, March 30, 2006
  A Different Level of Purgatory
Purgatory, from The Dante Encyclopedia (c) (2000). Illustration by Robert Turner

Dante wrote about seven levels of Purgatory. Each level represented a different one of the Seven Deadly Sins and presented ways to atone for each sin. As the traveler progressed, he eventually would make it to the top of the mountain, which was Paradise. I chose the name Call Center Purgatory because no other job in my life has so exemplified the sort of hopeful suffering that I have experienced here at the call center.

When I started working here, things were worse. It was more like a boiler room, with cursing and intimidation, but more money than I could make in other places at that time. I spent years trying to please people that would not tell me what they wanted, who judged me on standards that were not explained to me. Any time anyone asked why, or when will things change, the management shrugged and said it was up to the corporate people.

Through the years, it has improved. Management changed little by little, until we have the present managers. For the first time since working here, I know exactly what is expected of me. I know what my goals are, and I am reaching them. I sit down with my supervisor every two months and go over my calls and performance. We make plans how I can be a better worker, and I explain my own concerns.

It's a long way from Paradise. My customers can still be arrogant and unkind. I still can't get a real lunch. I still feel frustrated and depressed sometimes. I still have not got a raise. It's still much better. I can't remember the last time I clocked out muttering and cursing under my breath as I walked out the door. I think I have gained at least two levels in my climb out of Call Center Purgatory. Life is not great, but it is better...

Thanks for reading,


Anonymous Cog

I'm glad it has looked up, if only a little. Management change can make all the world of difference.
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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.

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