Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Friday, March 17, 2006
  Problems On The Inside

This was one of those days I had no problems from my customers. They were all pleasant and reasonable, even funny. They were patient and appreciative.

It was scary.

Nevertheless, the nature of Call Center Purgatory is that when you are not bothered from those outside the call center you will ultimately be bothered by those inside the call center. We have three people,(two men and one woman), inside the call center that cannot keep from bad mouthing everyone else around them. It's non-stop. They hate the new manager, they think everyone is lazy except them, everyone is out to get them, they are the only ones that ever get in trouble, and that's because the big old world is just unfair and they are being picked on.

AAAHHHH!!!!

I find myself letting the dark side take over and make a grocery list for behavior modification.
-A dark room
-3 chairs
-3 sets of handcuffs
-1 200,000 volt stun-baton
-1 roll of duct-tape
-1 bottle of habanero hot sauce
-3 ferrets in a "randy" mood...Crazed furry rodents are always a good accessory to this kind of operation.

That's all that would be necessary to make a real difference in making them think more seriously about opening their mouth...

I know, I know, way over the top. It would be like if the CIA ran a call center. Wishing them harm would make me much worse than them. It's just so incredibly frustrating being around people who hate, belittle or despise everyone that crosses their path! This place is tough enough to work in without that kind of bullshit.

The rest of my team has developed the sort of relationship where we put up with each other. We don't always like what the other person does, but they are our friend and we need them. We may tease them to their face, but we never just assassinate their character like nothing good exists in them.

In a way, the people in my team treat each other like married people or a family does. You know the bad traits they have, but you overlook them or try to help them change. But you don't nag them, or talk bad about them outside of your family, that never helps, all it does is poison the atmosphere and destroy any chance of a real relationship.

Thanks for reading,

AC

Anonymous Cog

 
Comments: Post a Comment





Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
________________

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
________________

Email:anonymous.cog at gmail.com
________________

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal
________________

The Cog is listening to:
"Wake Up"
By Rage Against The Machine
________________

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre

________________

"To see what is in front of one's nose needs a constant struggle." -George Orwell

________________

ARCHIVES
February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 / October 2020 / August 2021 /


Powered by Blogger