Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Monday, May 01, 2006

Click the link above to read a blog by Tom Vander Well. Now, I will warn you, he is one of the "serious" business bloggers, but he does it with a light touch and good writing that it is still a joy to read. I especially enjoyed his post about "Jazz and the Art of Quality Assessment".
Here's a quote from his personal page.

Tom Vander Well has spent the last 12 years helping companies with their call center quality assessment (QA) and training efforts. Tom is partner and Vice-President of c wenger group, a consulting firm in Des Moines, Iowa that specializes in helping clients measure and improve customer service in their contact centers.

Show him some love and give him a click.

Thanks for reading,

Anonymous Cog

Would love to read his articles. Desperately looking for some good writers. For outsourcing voice, chat, email or back-office support, visit the website of Aumenta Call Center, India.
Thanks for sharing the love, AC. Cheers!
Indian Call Center-I know that you have to type that comment in since I have word verification. I don't want to be unfriendly, but that is the last comment of yours I am publishing if all you are going to do is try to use my blog to get hits.

I will publish your comments if you have something to add, but if all you are doing is writing generic comments, and leaving a link to your call center website, you can find somewhere else to post.

Maybe I'm misunderstanding you, so I just wanted to make myself clear. Feel free to make substantial comments as long as your aren't promoting your call center, I find that as rude as pulling an image from the bandwidth of someone else's web site. You can write your own blog to promote your website, just don't use mine.

Post a Comment

Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.

Email:anonymous.cog at

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal

The Cog is listening to:
"Wake Up"
By Rage Against The Machine

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre


"To see what is in front of one's nose needs a constant struggle." -George Orwell


February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 /

Powered by Blogger