Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Monday, May 01, 2006
  QA-QnA

Click the link above to read a blog by Tom Vander Well. Now, I will warn you, he is one of the "serious" business bloggers, but he does it with a light touch and good writing that it is still a joy to read. I especially enjoyed his post about "Jazz and the Art of Quality Assessment".
Here's a quote from his personal page.

Tom Vander Well has spent the last 12 years helping companies with their call center quality assessment (QA) and training efforts. Tom is partner and Vice-President of c wenger group, a consulting firm in Des Moines, Iowa that specializes in helping clients measure and improve customer service in their contact centers.


Show him some love and give him a click.

Thanks for reading,

AC
Anonymous Cog

 
Comments:
Would love to read his articles. Desperately looking for some good writers. For outsourcing voice, chat, email or back-office support, visit the website of Aumenta Call Center, India.
http://www.aumenta.cc
 
Thanks for sharing the love, AC. Cheers!
 
Indian Call Center-I know that you have to type that comment in since I have word verification. I don't want to be unfriendly, but that is the last comment of yours I am publishing if all you are going to do is try to use my blog to get hits.

I will publish your comments if you have something to add, but if all you are doing is writing generic comments, and leaving a link to your call center website, you can find somewhere else to post.

Maybe I'm misunderstanding you, so I just wanted to make myself clear. Feel free to make substantial comments as long as your aren't promoting your call center, I find that as rude as pulling an image from the bandwidth of someone else's web site. You can write your own blog to promote your website, just don't use mine.

AC
 
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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
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Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
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