Click the link above to read a blog by Tom Vander Well. Now, I will warn you, he is one of the "serious" business bloggers, but he does it with a light touch and good writing that it is still a joy to read. I especially enjoyed his post about "Jazz and the Art of Quality Assessment".
Here's a quote from his personal page.
Tom Vander Well has spent the last 12 years helping companies with their call center quality assessment (QA) and training efforts. Tom is partner and Vice-President of c wenger group, a consulting firm in Des Moines, Iowa that specializes in helping clients measure and improve customer service in their contact centers.
Show him some love and give him a click.
Thanks for reading,
Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
By Rage Against The Machine