Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Monday, June 19, 2006
  On My Own...Part I

The new GM cleared his throat a little.

"A.C., We've been really pleased with how your group has been doing. They seem to be staying out of trouble and are pretty solid. You have done a good job handling the added authority."
"Thanks.", I didn't want to gush or say too much. I was still kind of nervous, and these kind of meetings still feel so alien to me.
He continued.
"On Monday, many of our larger customers will be leaving for a half day. We have picked that day to send our managers and the senior agents to a seminar. We want to you to be the supervisor for the first shift that day. You have the experience, and we think it would be good for you."
"Well...I'd be lying if I said I wasn't a little nervous about it, but I think I can handle it.", I tried not to sound scared to death. I knew when the raises finally came around this would be handy to have in my back pocket. Of course, on the other hand, I really never wanted to be a supervisor as my full time job.
"Well, that's great. We sure appreciate you stepping up. Don't think we don't notice all that you do."

He stood up. I stood up. We shook hands and I left the office. What had I got myself into now?

Click here for part II


Thanks for reading,

AC
Anonymous Cog

 
Comments:
This is very positive. Good luck.
 
Woo hoo! They're finally starting to notice... :)
 
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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
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Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
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