First Post-Why it's like purgatory. My boss only screamed a little today. That was good. I didn't piss off any customers, another plus point. But my barely-there coworker came closer and closer to losing their job-at least we all keep thinking thats how its going. This person has a history of incredible clerical errors(ones that involve money and billing problems) and slow downs that would make even a license branch employee impatient (no offense-but you guys wouldn't move fast for any reason...). My co-worker has a myriad of physical and other problems that interfere with their work. They took my fellow employee in the glass walled office and had a long talk again-but the person still has their job. That was some real drama for us-because office confrontations rarely happen around here-it's almost always indirect discipline.

That's what makes this place so much like purgatory, no one ever fired, no one held accountable for their actions. We are all just waiting for something, anything, to change. We see people do really stupid things, but they never get wrote up, the results of any of your actions is a tersely worded memo to everybody, instead of, God forbid, dealing with people directly, like we actually saw today.

You see them keep track of numbers, and from time to time mention the call volume, but they never talk to you about your numbers or give any targets. Because of a corporate problems raises are frozen. But for some reason that has caused performance reviews to be frozen also. It would really be great to get feedback good or bad in a really quantified manner, not just a vague memo that you wonder if may be pointed in your directions, or the boss yelling that you are on the phone too long, but the rant ending there.

I sometimes wonder what I would have to do to get a trip to the glass torture chamber....

Note to reader: I finally did get that ill-fated trip, read about it in:
"It Finally Happened."  ¶ 1:23 AM