Today was a very momentous day. It will take several posts to work through it, partly because I'm still kind of numb. In my first post ever, "Why It's Like Purgatory" I explained how there is so little real feedback, and so much yelling and evasion, no one ever knows where they stand.
Well, today I found out where I stand with the company. But even better than that, my bosses found out where they stand in my eyes.
I still have a job, and there was no violence, maybe a little cursing. But there were some strong words on both sides. Like I said before, I'm still trying to piece it all together in my head.
Before I tell you what happened, I need to say something about the blog. It's important to me that people don't see this blog as simply my method to justify everything I do. I've got some bad work habits, and I am not the ideal worker. The blog is more my own waste treatment plant for the toxic thoughts and emotions that flow through my psyche. I'm still very glad that you guys are here for the process and it helps to know people are reading these thoughts, sort of like a confessional.
Alright, enough touch-feely-gobbledy-gook, lets get back to the story.
It started out with a call from a corporate customer that needed help with some information about two different investments. I tried to find a way to bill it back to his credit card company as a benefit, but he did not have the offer code. I decided not to write it up, and just was going to give him the info he needed. I was giving him a quick freebie to get him off the phone and do some P.R. for my customer, the credit card company.
Somehow, through the din of twenty call center workers talking at once, my boss heard what I was doing. Over everything, he starts yelling, "You will not handle that call! Do you understand me! Without that offer code-you will turn this customer down immediately!"
To be continued in part II
Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
By Rage Against The Machine