Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Monday, May 23, 2005
  "Why?"


"Why do they let him continue to handle trades like that? That's against policy!"
"I don't know,Jeff..."
"Why do they keep putting out memo after memo about the same shit, but nothing ever really changes?"
"I don't know,Jeff..."
"How come he gets to come in late and take all the time off he needs for his personal problems, but they won't change my schedule at all?"
"I don't know..."
"Why have I been here so long without a review or a raise?"
"I don't know..."
"Why don't they hire more people? We're getting creamed with this call volume!"
"Jeff...I still don't know."
"Why do they do everything back-asswards? It's like they don't think about anything
"Dude! I'm beggin' ya to stop!..."

Jeff had been here about two years. He was in his twenties and came here right out of college thinking it would be a stepping stone to a real career. After the training hype and the honeymoon came to an end he started noticing what was wrong with the place. I like Jeff, he's a good agent who cares about his work and his customers. But I'm concerned for his sanity, there's a lot of questions that can't be answered.

"Jeff, you've got to stop asking all these questions. There are no answers. All your questions assume that the managers have a plan for the future, or really care if this is a nice place to work. They're making it up as they go. They either don't care, or their bosses won't let them."

"A.C., I know you're right, but I've just always wanted the world to make sense. I want things to be right and fair. I want our customers to be taken care of. I want to be treated fairly and be appreciated. I know I need to let it go though."

"You've got to let it go, or you're going to lose your mind. Keep your head down and do the best job your can until you can get out. Do the best you can so you can look at yourself in the mirror at night. If you worry about how our coworkers are screwing up, or how the customers or managers are abusing us, you'll start muttering to yourself and lingering in gun stores asking what the layaway policy is for an AK-47."

"I know man, I know...."

"Jeff, I know it sucks and I'm sorry. But the only answer I've got is that nothing is going to make sense while we're here..."

"It's OK AC...Maybe I'll go home and get tight..."

Ring...Ring...Ring...

"Thanks for calling Anonymous Investments. This is Jeff, How can I help you?"

Thanks for reading,

AC

 
Comments:
The memo the people at "Globalcallcentre-Inc.com" don't want you to see.
"May is national piss off your employee month, please follow these helpful guideline to acheive maximum effect.
1. Remain coldly inflexible while asking your workers to bend over backwards.
2.Always put profit first.
3. Smile while you're doing it as if it's not your fault."
 
Hello,

I just wanted to say thank you for inspiring me to setup a second blog to
talk about my call center environment.
I have also added you as a link. Please let me know of anymore friends that have blogs like yours that I don't already have. Again, thank you so much.
 
You know what? Your managers are pissing even me off!

I always go out of my way to explain any policy/rules/regulations to any employee.

If I feel we are not treating an employee fairly, I will call the President and Owner of the company and talk to him about it. 9 times out of 10 he will agree with me and we'll change whatever caused the unfairness.

If I'd find any of my managers/supervisors being this gutless, I would call them in my office and tell them why I made them a manager: Not to agree with me and blindly follow my guidelines, but to think for themselves and be a fair leader!
 
Poor Jeff...
 
War has taught us to expect losses without explanation. Irrational requests from a faceless government. You are told you will loose friends. You will gain enemies. This is war.

But this isn't war. This is work.

Why are there so many simularities....there shouldn't be.

Rage On,
Sinned Often
 
*sigh,* i know. I know.
 
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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
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Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
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Email:anonymous.cog at gmail.com
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