"Why do they let him continue to handle trades like that? That's against policy!"
"I don't know,Jeff..."
"Why do they keep putting out memo after memo about the same shit, but nothing ever really changes?"
"I don't know,Jeff..."
"How come he gets to come in late and take all the time off he needs for his personal problems, but they won't change my schedule at all?"
"I don't know..."
"Why have I been here so long without a review or a raise?"
"I don't know..."
"Why don't they hire more people? We're getting creamed with this call volume!"
"Jeff...I still don't know."
"Why do they do everything back-asswards? It's like they don't think about anything
"Dude! I'm beggin' ya to stop!..."

Jeff had been here about two years. He was in his twenties and came here right out of college thinking it would be a stepping stone to a real career. After the training hype and the honeymoon came to an end he started noticing what was wrong with the place. I like Jeff, he's a good agent who cares about his work and his customers. But I'm concerned for his sanity, there's a lot of questions that can't be answered.

"Jeff, you've got to stop asking all these questions. There are no answers. All your questions assume that the managers have a plan for the future, or really care if this is a nice place to work. They're making it up as they go. They either don't care, or their bosses won't let them."

"A.C., I know you're right, but I've just always wanted the world to make sense. I want things to be right and fair. I want our customers to be taken care of. I want to be treated fairly and be appreciated. I know I need to let it go though."

"You've got to let it go, or you're going to lose your mind. Keep your head down and do the best job your can until you can get out. Do the best you can so you can look at yourself in the mirror at night. If you worry about how our coworkers are screwing up, or how the customers or managers are abusing us, you'll start muttering to yourself and lingering in gun stores asking what the layaway policy is for an AK-47."

"I know man, I know...."

"Jeff, I know it sucks and I'm sorry. But the only answer I've got is that nothing is going to make sense while we're here..."

"It's OK AC...Maybe I'll go home and get tight..."

Ring...Ring...Ring...

"Thanks for calling Anonymous Investments. This is Jeff, How can I help you?"

Thanks for reading,

AC