Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Friday, June 24, 2005
  "I'm Sorry"


Dear Call Center Customer,

I'm sorry that you did not have a good experience calling my center today. You seemed especially angry and frustrated. I'm sorry. I'm sorry I tried repeatedly to help you, and everything did not work out the way it should have. I'm sorry that even though I tried my best to help you, I was not successful.

I wish there were enough words to express how truly sorry I am. I'm sorry I finally snapped after you berated me for five minutes and asked why there was nothing more I could do. I'm sorry that I had to make things so crystal clear that you were forced to realize that I had other calls to handle and I could not listen to you go on and on about how you have been wronged. I'm sorry that after that you came to the conclusion that after an extended tongue lashing I don't continue to care in the same way. I'm sorry you have never been disappointed before, this first time must have been incredibly traumatic for you. I'm so deeply sorry...

I'm sorry when things went wrong you were on hold for five minutes. I'm sorry for the repeated times I tried to call you for further instructions you turned your cell phone off or were unavailable, I'm sure that was my fault too. I'm sorry that when you finally called back I was talking to another customer. How dare I have other customers! If I could make them share the blame I would, but since customers never take blame, that must be my fault also.

I'm sorry...

I'm sorry my Visa card does not have the balance right now to buy a plane ticket to your town, rent an economy car, and make a day of kicking your ass in the name of all the humiliated, downtrodden, "little people" you have wronged throughout your life.

I'm sorry I got up this morning. I'm sorry I got in the car and drove to work. I'm sorry I put the headphone on and answered the phone. Most of all, I'm sorry that I hate you. I never wanted to hate you, I just answered the phone and it sort of went downhill from there...

Contritely yours,

The Anonymous Cog

Thanks for reading...

 
Comments:
i'm sorry, too.
 
Hilarious. It's just too bad it's so close to reality, though!!
 
I love it! I'm sorry I can't think what else to say.
 
i'm snickering...oops, i'm sorry...love it...
 
That is too funny!
 
Post a Comment





Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
________________

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
________________

Email:anonymous.cog at gmail.com
________________

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal
________________

The Cog is listening to:
"Wake Up"
By Rage Against The Machine
________________

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre

________________

"To see what is in front of one's nose needs a constant struggle." -George Orwell

________________

ARCHIVES
February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 /


Powered by Blogger