Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Wednesday, August 24, 2005
  The Snitch


"I saw it Larry! He completed the transaction, and did not call the customer back even though it states right here they wanted to know when the transaction was complete!"

One of our customer service support people was ratting out one of the newbies again.

Larry looked up at the serious young lady that had brought the "startling news" to him. From across the room I could almost hear him thinking in the back of his mind, "I really don't have time for this petty bullshit." But he had to make sure it did not happen again. So he called the new employee up.

"Roger! Come here!" he barked, letting the annoyance with being bothered make him sound more gruff than usual.

Roger is in his twenties, really pleasant, and trying hard to please everybody.

"Why didn't you call the customer back on this? They called and were very angry that we did not let them know what happened!"
"I didn't mean to...What I mean is I got so busy, and there were a bunch of calls in the queue and I just forgot to do it. I'm sorry."
"We have to take the time to do things right. Enter your busy code into the ACD and finish it and then take the other calls! OK?"
"Yes sir."

All the time the tattletale stood up there with a look of satisfaction on her face.

She makes me sick.

You don't rat out your fellow employees for a mistake, you cover their asses and point it out to them later, trying to help them. The only people that you rat on are people who don't care if they do a good job or not and refuse to learn from their mistakes.

These are the sort of lessons you learn in grade school. It's amazing how quickly offices revert to childishness. It would be one thing if we got naps, and got to go outside and play red rover, or kickball, but noooo. We've got all the attitude of 1st grade with none of the perks.

Thanks for reading,

AC

 
Comments:
I worked at a call centre once. It was hell. Now my friend Mark works at RMH fielding Nextel/Sprint calls. He hates it more than I ever could. I keep telling him to quit, but he insists he needs the money.
 
You know, this makes me appreciate my old job. Sure, lots of things bugged me, but at our helpdesk, we had each others' backs. I have a feeling it was one of those rare places.
 
I fervently agree that one should never rat out a fellow worker. Call centres are already miserable places to work without that happening.

The real problem is the supervisor calling up the agent for public admonition. He should be sent back to supervisor training school.
 
Oh. My. GAWD. People really take pleasure in ratting out others? I've never worked at a call center before, and I just can't imagine... there are no words.

That woman should be drug out into the street and shot. Repeatedly.
 
Post a Comment





Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
________________

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
________________

Email:anonymous.cog at gmail.com
________________

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal
________________

The Cog is listening to:
"Wake Up"
By Rage Against The Machine
________________

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre

________________

"To see what is in front of one's nose needs a constant struggle." -George Orwell

________________

ARCHIVES
February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 /


Powered by Blogger