"I saw it Larry! He completed the transaction, and did not call the customer back even though it states right here they wanted to know when the transaction was complete!"
One of our customer service support people was ratting out one of the newbies again.
Larry looked up at the serious young lady that had brought the "startling news" to him. From across the room I could almost hear him thinking in the back of his mind, "I really don't have time for this petty bullshit." But he had to make sure it did not happen again. So he called the new employee up.
"Roger! Come here!" he barked, letting the annoyance with being bothered make him sound more gruff than usual.
Roger is in his twenties, really pleasant, and trying hard to please everybody.
"Why didn't you call the customer back on this? They called and were very angry that we did not let them know what happened!"
"I didn't mean to...What I mean is I got so busy, and there were a bunch of calls in the queue and I just forgot to do it. I'm sorry."
"We have to take the time to do things right. Enter your busy code into the ACD and finish it and then take the other calls! OK?"
All the time the tattletale stood up there with a look of satisfaction on her face.
She makes me sick.
You don't rat out your fellow employees for a mistake, you cover their asses and point it out to them later, trying to help them. The only people that you rat on are people who don't care if they do a good job or not and refuse to learn from their mistakes.
These are the sort of lessons you learn in grade school. It's amazing how quickly offices revert to childishness. It would be one thing if we got naps, and got to go outside and play red rover, or kickball, but noooo. We've got all the attitude of 1st grade with none of the perks.
Thanks for reading,
Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
By Rage Against The Machine