Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Friday, October 07, 2005
  Everything Changes Part II


"Larry, I need to talk to you in private for a few minutes."
"Ok, The GM is out, lets go in his office."
Great, the last time I was in here they yelled at me, and I yelled back.
Deja Vue..
He wasn't even curious. It felt like he knew what I wanted already.

"What's on your mind AC?"
"There's something going on with Brad. Every time I have any contact with Brad, he goes out of his way to make comments about my numbers, but you're my boss, and he isn't. What's going on here? What aren't you telling me? I know something is up and I'm tired of not hearing it from anyone directly!"

"Your numbers stink! They are always lower than the others! We're not happy with that. I know you know what sort of numbers everyone else is doing and you just don't seem to care. You need to take more trades at a time, and take more calls."

There it was. All of my suspicions, all of my paranoia, proven true. I had spent the last year trying to convince myself that I had nothing to worry about and that they would tell me if they did not like my numbers, then in 1 minute, I found out how wrong I had been about them. No reviews, no warnings, no goals, no leadership, I just "should have known". What a cop-out! What a coward! Even worse than that, they all judged me as a slacker that didn't care based on assuming I knew what they were thinking, when they didn't have the guts to lay it out, I had to ask for real criticism.

"First off, You have me doing extra research for those mutual funds that the others don't do, you even added to it lately by having me check out some of their bond preferences. Then, I'm not passing off every call to the customer service temps like your top performers, I take every call that comes. Lastly, do you want me to start filling in only half the fields and not obeying your policies about confirming trades, market change pre-authorizations, and notifications? All these top players don't do that even half the time. Do you want me to do a worse job for more numbers?"

"....Uhh...Well..No, you should keep following policy..Look, you need to stop taking the customer service calls, I don't want you to take them. We still need to see more numbers from you."

"I still have not got a review. You still haven't answered the question of the extra research I do. I always thought you were straight with me about things, I thought you would tell me straight if you weren't happy with my work. If you don't like my work, maybe you need to tell me to leave..."

I don't know what made me say the last part, it wasn't the smartest thing I had ever done, but the look in his eyes and his tone changed immediately....

More later...

Thanks for reading,

AC


Click below to read the other parts of this series
Part III
Part I

 
Comments:
I just got sandbagged recently myself. Not sure there's anything you can do in a dysfunctional environment. It's like growing up an a dysfunctional home, only it's your job and there's no hope of graduating high school and moving out or child protective services saving you.

BTW, you've been tagged :) Go on over to my blog for detailz
 
Post a Comment





Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
________________

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
________________

Email:anonymous.cog at gmail.com
________________

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal
________________

The Cog is listening to:
"Wake Up"
By Rage Against The Machine
________________

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre

________________

"To see what is in front of one's nose needs a constant struggle." -George Orwell

________________

ARCHIVES
February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 / October 2020 / August 2021 /


Powered by Blogger