Some of you may notice that on my blogroll that besides blogs by other disgruntled call center agents, there are a lot of actually "serious" call center blogs on there. I didn't start out to link to those kinds of blogs, but after reading them and talking to some of their authors, I realized I needed to link to them. They are the type of blogs that can help make working in a call center not be purgatory. I'll do anything I can to help out my peeps in the trenches with the headphones chaining them to the cubicles, the whiny customers in their ears, and having to ask permission to go number one.

With that in mind, check out these two links:
CRM Lowdown
Service Untitled

Thanks for reading,

AC