Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Saturday, July 15, 2006
  The Malfunction Part I

Ring...Ring...Ring...
"Anonymous Investments, This is AC, How can I help you"
As I picked up the phone, I noticed something odd on my photo display. The call clock that shows time on call had stopped, and the display was flashing "RECORD OFF", meaning the system that records each call was out of order. I looked at the clock display on my computer, it had stopped too.
Finally, the person on the other end of the phone spoke to me,
"Something wrong AC?"
"uhh...Yeah, my computer's not working..I think I need to get you to another agent. Hold on.."

I stood up and yelled to the floor supervisor,
"Hey, my computer and phone just malfunctioned, is there anyone else that can take this call so I can reset my system?"
He didn't hear me.
"Hey! I said I need some help here!"
Still, nothing at all, like I wasn't there. I yelled to one of the veterans two cubicles over.
"Hey! George! I got a problem with my computer and phone! Can you take this call?"
Again, George didn't even look my way, or act like he heard me. I guess I'm on my own with this one. Maybe it's just an informational call...

Part II

Thanks for reading,

AC

Anonymous Cog

 
Comments:
You're welcome.

AC
 
Post a Comment





Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
________________

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.
________________

Email:anonymous.cog at gmail.com
________________

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal
________________

The Cog is listening to:
"Wake Up"
By Rage Against The Machine
________________

Search this site powered by FreeFind

Here's my RSS(XML Atom) feed

Visit Anonymous Cog's other site: Poverty,Politics,and Faith

Call Centre

________________

"To see what is in front of one's nose needs a constant struggle." -George Orwell

________________

ARCHIVES
February 2004 / March 2004 / April 2004 / May 2004 / June 2004 / July 2004 / August 2004 / September 2004 / October 2004 / November 2004 / December 2004 / January 2005 / February 2005 / March 2005 / April 2005 / May 2005 / June 2005 / July 2005 / August 2005 / September 2005 / October 2005 / November 2005 / December 2005 / January 2006 / February 2006 / March 2006 / April 2006 / May 2006 / June 2006 / July 2006 / August 2006 / September 2006 / December 2006 / August 2007 / September 2007 / September 2011 / October 2020 / August 2021 /


Powered by Blogger