Call Center Purgatory <$BlogRSDURL$>
Call Center Purgatory
Tuesday, September 04, 2007
  Leaving Purgatory-Leaving Hatred Behind
During my time at Call Center Purgatory, I dealt with a lot of hate. I hated the management, my direct supervisors, my customers, and finally I hated myself for where I had ended up. There was also a person at my call center who really seemed to go out of their way to make me want to hate them, probably because they started out by presenting themself as a friend and then turned on me. They brought out the kind of hatred I did not know could exist inside of me. That's where the blog came in handy. When I felt hate I could write about how I felt. It was as good as any therapist. It helped me leave it behind, or at least understand how I felt. Here's some posts that were part of this.

Class Warfare
Wandering through a wonderland of rage
What I am..

Eventually all these feelings made me really try to understand the nature of evil and hatred. I found myself taking a look at my own evil. Here's what I wrote about that:

Dealing with Hatred
What is Evil?
Hidden Evil
Excuse me, but is there a stick in my eye?

I don't know how to describe it, but little by little, even before I was having any luck job hunting, the hate for this person sort of faded away. At one point during the last year at the call center, I did actually express how I felt to this person, but in a constructive, polite way. They seemed to change their attitude for the better, but more important, I finally could see their own frustration with the place. They hated it as much as I did, maybe more. They were just as messed up as me, and just as human.

After Larry and the first GM left, I had my hopes up that the change in management would make things better. The new managers tried hard, but they became like the ones before them. It was then I finally realized that this was not just a couple of bad managers, or a bad vice-president, it was the whole corporation. It was like a body with a brain tumor. Take all the vitamins you want, work out, and run a marathon, but there is still something at the top that is unhealthy and will never get better on its own.

In the end, my nemesis came up to me and shook my hand. He graciously wished me good luck with a sincere smile and firm handshake. I felt like the world had lifted off my shoulders. The hate was gone for good.

Thanks for reading,


Anonymous Cog

Good post, hope all goes well:)
I am confusion about your idea. Actually what are you wanted to say? Please share your opinion at
hang in there. Love the blog and sympathize
I have read your post. Its interesting and nice to read. thanks.
must have been the worst place ever to be?
Very nice post and excellent work.
wow, i was caught on that drama. very nice story.
i completely undertand about the hate - and about it bringing out hate you didn't know could exist inside you - and about hating yourself - it's exactly how i feel - and the 'evil' made me fantasize about killing management and machine gunning all the screens and the whole office - and all that hate exhausts me and drains me of the energy i need to find another job
Great work.
Oh great. This article is very nice. I found it very interesting.
I have a lot of respect for all of you who work the phone and are able to keep your sanity and humanity
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Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.

Purgatory: A place of suffering and torment with an unknown duration. In Roman Catholic Theology-the place where the dead are purified from their sins.

Email:anonymous.cog at

"One must know oneself, if this does not serve to discover truth, it at least serves as a rule of life, and there is nothing better." -Blaise Pascal

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"Wake Up"
By Rage Against The Machine

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